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Shipping policy
Shipping Policy – Refined
At Refined, some of our products are made-to-order using a trusted print-on-demand service. This helps us reduce waste and ensure every item is crafted just for you.
If the product you order is not manufactured by a print-on-demand service(shipped by us personally), our social media platforms will provide updates about shipping and you will receive an email with a tracking number. If the item you ordered
Processing Time
Because we produce your items after you place your order, please allow 1–3 business days for order processing before shipment. During peak seasons, processing may take slightly longer.
Shipping Times
Estimated delivery times after processing:
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USA: 5–10 business days
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International: 10–21 business days (varies by destination)
Please note: These are estimates and not guarantees. Actual delivery times may be affected by customs, carrier delays, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Free shipping may be offered during promotions or for orders over a certain amount.
Tracking Information
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for the tracking link to update.
Multiple Shipments
If you order multiple items, they may ship separately depending on the availability and type of product. You’ll receive tracking info for each package.
International Orders
Buyers are responsible for any customs duties, taxes, or fees imposed by their country. Refined is not liable for any additional charges or delays caused by customs.
Incorrect Shipping Info
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
Lost or Stuck Packages
If your package is marked as delivered but you haven't received it, please contact the shipping carrier first. If the issue persists, reach out to us at info@refinedbyhim.com and we'll do our best to help.